77ck Privacy Policy — Your data is safe with us

77ck (https://77ck.win) is a trusted online gaming platform for members in Bangladesh. We believe every member should have full control over their own personal information. This Privacy Policy ("Policy") explains how 77ck collects your information, why we collect it, and how we keep it secure.

This Policy applies to the 77ck website, mobile app, and all associated services. By creating an account or using our services on 77ck, you are considered to have accepted this Policy. If you have any questions about any part of it, our customer support team is available to help at any time.

77ck collects only the information needed to provide our services. No unnecessary or excessive data is collected.

We never store your bank account number, credit card details, or full NID number directly on our servers. Payment information is stored in encrypted form solely for transaction verification purposes.

77ck uses your information only for the following purposes. You will always be informed of each purpose in advance:

• Account management: To create, secure, and manage your account.
• Payment Processing: To ensure deposits and withdrawals are processed accurately.
• KYC verification: To meet legal requirements and prevent fraud.
• Customer support: To resolve your issues and handle complaints.
• Security Assurance: To detect and prevent suspicious activity.
• Service Improvement: For analytical purposes, to improve your gaming experience.
• Promotional Communications: To send you offers and updates solely with your consent.
• Legal obligations: To meet the requirements of the licensing authority.

77ck shares your information with third parties only in limited circumstances and only to the extent strictly necessary. The complete list is provided below:

• Payment Providers (bKash, Nagad, Rocket): Only the information strictly necessary to complete a transaction is transmitted.
• KYC verification services: Your name and documents are shared with a licensed verification provider to confirm your identity.
• Game Provider: Only the session data required to run the game is transmitted — no personal information is shared.
• Law enforcement agencies: Where required by court order or legal obligation, and only for the specific information requested.
• Licensing Authority: Required data is shared with the relevant regulatory authority to maintain our gaming licence.

Your information is not shared with any third parties beyond the situations described above. All third-party providers are bound by agreement to comply with our privacy standards.

77ck uses a limited number of cookies on its website and app. Cookies are small text files stored on your device that help improve your browsing experience.

The types of cookies we use:

• Essential cookies: For login sessions and site security — the site cannot function without these.
• Performance Cookies: To analyze which sections of the site are used most.
• Preference Cookies: To remember your language and theme preferences.

You can disable cookies at any time through your browser settings. However, disabling essential cookies may affect login and payment functionality.

77ck retains your information only for as long as necessary. Retention periods depend on the type of information and applicable legal requirements:

• Account information: For the duration the account is active and up to 5 years after closure.
• KYC documents: A minimum of 5 years, as required by licensing regulations.
• Transaction Records: 7 years, in accordance with financial regulatory requirements.
• Gaming Logs: 2 years for dispute resolution purposes.
• Customer support conversations: 2 years.
• Promotional Information: Until consent is withdrawn.

Due to legal obligations, certain information may not be deletable even at your request. In such cases, we will explain the reason to you.

As a 77ck member, you have the following rights over your own information:

77ck does not serve anyone under the age of 18 under any circumstances. Our platform is strictly for adults. We take special care to protect the privacy of minors:

• Age verification is carried out at the point of registration.
• Age is verified through identity document checks during the KYC process.
• If suspicious age-related information is found on an account, it is investigated immediately and the account is suspended if necessary.
• If any minor's information is collected inadvertently, we delete it immediately.

If you believe a minor is using 77ck, please let us know immediately.

77ck uses industry-leading technology to protect your information. Our security framework operates across the following layers:

• Transmission Security: All data transfers are encrypted using the TLS 1.3 protocol.
• Data Storage Security: Data stored on our servers is secured with AES-256 encryption.
• Password Protection: Passwords are never stored in plain text — only bcrypt hashes are retained.
• Two-Factor Authentication (2FA): Additional OTP verification when logging into your account.
• Regular Security Audits: Regularly reviewed by independent third-party security specialists.
• Access control: Only authorized personnel may access specific data, and all access is logged.
• Firewall & DDoS Protection: Active protection at the server and network level.

77ck may update this Privacy Policy when necessary. If any changes are made, we will:

• Update the "Last Updated" date at the top of this page.
• For any significant policy changes, registered members will be informed in advance via email or in-app notification.
• Continued use of the service following any changes will be considered acceptance of the updated policy.
• If you do not agree to the updated policy, you may request to close your account.

Visit this page regularly to stay up to date on our latest policy. Check the "Last Updated" date at the top of the page to see if any changes have been made.

For any questions, concerns, or requests regarding our Privacy Policy, please reach out to us through any of the following: